Privacy Policy
Your privacy matters to us. This policy explains what information WellKept collects, how we use it, and the choices you have — including how we handle your mobile number and text messages.
1. Overview & What We Collect
WellKept ("we," "us," "our") operates wellkeptcleaner.com and provides post-construction cleaning services in Utah. This Privacy Policy describes the information we collect when you visit our site, request a quote, or book our services.
We may collect the following types of information:
- Contact details — name, company, email, and mobile/landline phone number.
- Project details — address, property type, square footage, and scope you describe.
- Communications — the content of emails, texts, and calls you send us.
- Usage data — pages visited, referring site, and device/browser info collected automatically.
2. How We Use Your Information
We use the information we collect to:
- Respond to quote requests and schedule your cleaning.
- Send service updates, appointment reminders, and follow-ups.
- Send promotional text messages and offers, where you've consented.
- Improve our website, services, and customer experience.
- Comply with legal obligations and our Terms of Service.
3. Legal Basis for Processing
We process personal information on the basis of your consent (for marketing texts and optional communications), the performance of our service agreement (to deliver the cleaning you requested), and our legitimate business interests (to operate safely and improve our services). You may withdraw consent for marketing at any time without affecting our right to process transactional messages related to your service.
4. SMS / Text Messaging & Mobile Data (A2P 10DLC)
When you provide your mobile phone number, you consent to receive recurring autodialed and pre-recorded/marketing SMS and MMS messages from WellKept at the number you provided. Messages may include scheduling, appointment reminders, estimate follow-ups, and promotional offers. Message frequency varies and standard message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
STOP
Reply STOP to any message to opt out of marketing texts immediately.
HELP
Reply HELP for help with our text messages.
We transmit messages over U.S. carrier networks using A2P 10DLC (Application-to-Person, 10-digit long code) infrastructure and comply with applicable carrier and industry requirements. We retain mobile numbers only for as long as needed to provide service and comply with legal obligations, and we will not use your number for unrelated marketing after you opt out. Consent to receive messages is not a condition of any purchase.
6. Data Retention
We keep your information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Mobile numbers collected for SMS marketing are retained until you opt out or request deletion, after which we suppress them from future campaigns.
7. Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is fully secure, and we cannot guarantee absolute security, but we work to protect your data and promptly investigate any suspected breach consistent with applicable law.
8. Your Privacy Rights & Choices
Depending on where you live, you may have the right to:
- Access or request a copy of the personal information we hold about you.
- Request correction or deletion of your data.
- Opt out of marketing communications, including SMS — reply STOP to any text or contact us.
- Withdraw consent for processing where we rely on your consent.
To exercise any of these rights, email hello@wellkept.com or call (719) 963-2939. We will respond within the timeframes required by applicable law.
9. Children's Privacy
Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, contact us and we will promptly delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we'll revise the effective date at the top. Material changes will be noted on our site or communicated as required. We encourage you to review this page periodically.
11. Contact Us
Questions about your privacy or this policy? Email hello@wellkept.com, call (719) 963-2939, or use our contact form. Our service area is the Wasatch Front and surrounding Utah communities.
Questions about this policy?
We're happy to clarify anything here before you book. Reach our team directly.